How we work

Send us an enquiry through our website or call us to start planning your dream trip. Tell us about your wants, passions, and as many details as possible.

Our Travel Researchers will then get creative piecing together the perfect itinerary to inspire you, choosing lodges that make a positive impact and tailoring experiences.

We’ll send you a personal itinerary which we hope you’ll love with all the logistics and availability worked out, fine tuning it with you until it’s perfect.

Once you’re happy, you can pay a deposit to secure your booking which covers deposits for accommodation, flights and conservation fees. The full balance is required 10 weeks before your travel.

We have an open, competitive pricing structure that ensures more money goes to where it's needed in the destination which we are more than happy to explain if you’d like to know more.

In the run-up to your trip, we’re on hand to answer any questions you may have, make restaurant reservations and arrange any extra experiences. Before you fly, we’ll call you to run through the trip and wish you a bon voyage.

You will be met by one of our partners on the ground on arrival. If there are any hiccups, such as delayed flights, you’ll have a phone number and email address for emergencies. We’re also happy to help if you have any non-urgent questions. Otherwise, relax, explore, learn and enjoy!

We’d love to chat after your return to hear all about your adventure. What you loved and what we can do to improve - your feedback helps us ensure our trips are unforgettable. Where next?